Frequently Asked Questions
You may download the membership form on our website under forms and links, fill it and send it to firstname.lastname@example.org. Then, download the HSS-MAG savings commitment form, fill it and send/hand it to your Human Resources Personnel. In the near future, members will be registering via the web portal.
Yes, you can check your account status via our newly launched Web Portal. Our members’ online self-serving portal to check how much they have been saving, applying for loans, checking the progress for loan repayment, and many more! You may access the portal via www.online.hssmag.rw. Learn more about using the portal via this link.
No, you can only apply for loans after being a member for at least 3 months for overdraft loan and 6 months for emergency and ordinary loans.
We provide three types of loans. Emergency, Ordinary, and Overdraft loan. For more information on loan, visit us via this link.
Instead of membership cards, members have account numbers, and they can check their accounts anytime at the web portal. For those who paid for membership cards, that amount have been added to their savings.
You can get updates on your loan by simply logging in to the web portal and check the loan status. It can be;
Pending – We have not yet started working it;
Reviewed – We are working on it;
Returned back – Some missing files or details for your correction;
Approved – Loan approved;
Rejected – Rejected.
You get a loan in just two weeks for ordinary and emergency loan, and 24 hours for an overdraft loan. It might only take longer for specific cases.
Our loan operations have now shifted from email to the web portal. Please check the status of your application regularly because there might be a document you still need to upload or a condition that you did not apply
Write a letter to the HSS-MAG explaining your reasons, and do not forget to include your bank account in the letter. Send your letter to email@example.com. This request takes 30 days from the reception date.
We are working hard with officials in charge to solve this issue. In the meantime, your savings might be used as loan repayment. If you notice this, please contact us as soon as possible.
We base on your contract period when offering loans in order to mitigate delinquency risk, but this might change in future with the SACCO status where we plan to design products according to your status.
Shifting to SACCO
The HSS-MAG General Assembly that took place at Lemigo Hotel on October 28, 2021, approved a resolution of HSS-MAG shifting from informal microfinance institution (tontine) to formal microfinance institution, specifically, a SACCO. This is to provide improved financial services to our members.
We are now in the process of acquiring a SACCO license
We already have HSS-MAG members who are working from public health institutions. As we become a SACCO, we will open doors to the whole health sector staff in Rwanda (Public and Private).
We are still thinking about better and innovative ways to serve our members, but we want to maximize the use of technology for better and quick service delivery.
Yes, contractual staff will be allowed to be members of the SACCO just like we have contractual staff who are current members of the HSS-MAG.
Yes, drivers who are working in the health sector will be allowed to be members of the SACCO.
Yes, the salary of our members will be processed through our SACCO.
We have many projects for the SACCO’s members to be implemented in the future, and the shopping system is among them.
No, only health sector professionals will be allowed to be members of the SACCO.
Yes, we are still providing loans under the usual HSS-MAG terms and conditions.
The web portal is our members’ online platform which helps them check their account statuses, loan applications, loan repayment, etc. We made tutorials to help you navigate through the system. Visit our website on the Web Portal menu for everything related to the Web Portal.
You forgot your password, and you are on the log-in page, click on forgot my password and follow instructions.
If the information found in the system is not matching with information (names) on your ID, all you have to do is fill out this form found on our website, and let us take it from there!
If the system did not find information related to your ID, all you have to do is fill out this form found on our website, and let us take it from there!
You may find your employer code on our website under the Web Portal menu and click on employer code. In the search box, to the top right corner, type in your institution’s name, and get your employer code.
Please follow this article for a detailed process on loan application via our website.