We base on your contract period when offering loans in order to mitigate delinquency risk, but this might change in future with the SACCO status where we plan to design products according to your status.
We are working hard with officials in charge to solve this issue. In the meantime, your savings might be used as loan repayment. If you notice this, please contact us as soon as possible.
Write a letter to the HSS-MAG explaining your reasons, and do not forget to include your bank account in the letter. Send your letter to refund@mugangasacco.rw. This request takes 30 days from the reception date.
Our loan operations have now shifted from email to the web portal. Please check the status of your application regularly because there might be a document you still need to upload or a condition that you did not apply
You get a loan in just two weeks for ordinary and emergency loan, and 24 hours for an overdraft loan. It might only take longer for specific cases.
If the system did not find information related to your ID, all you have to do is fill out this form found on our website, and let us take it from there!
If the information found in the system is not matching with information (names) on your ID, all you have to do is fill out this form found on our website, and let us take it from there!
You forgot your password, and you are on the log-in page, click on forgot my password and follow instructions.
You can get updates on your loan by simply logging in to the web portal and check the loan status. It can be; Pending – We have not yet started working it; Reviewed – We are working on it; Returned back – Some missing files or details for your correction; Approved – Loan approved; Rejected …
I applied for a loan, how do I know the updates? Read More »
Instead of membership cards, members have account numbers, and they can check their accounts anytime at the web portal. For those who paid for membership cards, that amount have been added to their savings.
