CONSUMER EMPOWERMENT
Education on security tips on digital financial services
In accordance with the BNR’s Regulation n° 55/2022 of 27/10/2022 relating to Financial Service Consumer Protection and also, for purposes of protecting and securing a consumer’s Personal Identification Number (PIN) and password including for card services, mobile-banking, internet banking services and other digital financial services, a member of Muganga SACCO is advised on the following but not limited to:
- not to allow anyone else to use his or her card, know his or her personal identification number, password or any other personal data or information;
- memorize his or her personal identification number and other security information and destroy the notification immediately;
- not to write down his or her personal identification number or password anywhere;
- not to keep a record of his or her personal identification number or password together with his or her card;
- not to use easy-to-guess dates, numbers or passwords such as his or her passport number or birthday as the Personal Identification Number or password;
- change his or her personal identification number or password regularly;
- waiting at least 3 minutes on ATM while waiting the release of the cash;
- contact the Support Service number available at that place in the case when the waiting time on point 7 is exceeded or in the time the card was retained by the Automated Teller Machine (ATM);
- contact Muganga SACCO Customer service on 0788124500 for any support needed.