Does MUGANGA SACCO has social media platforms?
MUGANGA SACCO’s account @mugangasaccorw is found on Twitter, Facebook, Linkiden and Youtube.
GENERAL INFORMATION
HR deducted my savings and loan repayment, but it is not updated in the system. What should I do?
We are regularly working with the respective officials at your institution to resolve this issue. Please inform us about the situation through our communication channels. However, the ultimate solution is to channel your salary through Muganga SACCO, allowing us to handle deductions directly.
I have been deducted twice in a month for loan repayment. How do I get my money back?
If you have been double-deducted for loan repayment, please write a letter explaining the issue and send it to info@mugangasacco.rw.
What about members who have saved more than 5% of their net salary as compulsory savings while the SACCO was operating as a mutual aid group (tontine)?
As per the resolution passed by the General Assembly, the amount saved above 5% is kept in a “term deposit account” with 3% interest for a maximum of three years. This resolution does not apply to members who have utilized their savings as collateral for loans.
I have been with Muganga SACCO since its early days as a mutual aid group (tontine). Do I have to apply for an account number?
No, if you have been a member of Muganga SACCO since its early days, you already have an account. You can check your account number using our digital tools such as mobile banking USSD (*565#), mobile app, and internet banking.
What happens if a member retires?
Retired members can choose to continue their membership or request the withdrawal of their savings. We advise the former so that they can continue to receive the benefits even in their retirement.
I am shifting from the health sector; how do I get my savings?
To request the withdrawal of your savings, please write a letter to the Board of Directors and include your bank account details. Send the letter to refund@mugangasacco.rw. The final approval for this request is subject to the General Assembly.
What are the SACCO’s operating hours and contact details?
We operate on weekdays from 8:00 am to 5:00 pm. Our online banking tools are available 24/7. For further assistance, you can contact us at 0788 124 500 or email us at info@mugangasacco.rw. You can also visit our website at www.mugangasacco.rw.