Frequently Asked Questions
ACCOUNT OPENING AND MEMBERSHIP:
To qualify for membership at Muganga SACCO, individuals must be employed in the health sector in Rwanda, including both public and private health facilities. Administrative professionals working in these healthcare settings are also eligible. Members are required to save 5% of their monthly net salary as compulsory savings and contribute Rwf 50,000 as their share capital. The share capital can be paid in installments over a maximum period of 10 months. Muganga SACCO welcomes individuals, corporations, as well as Community Health Workers. For detailed information on the requirements and procedures, please visit our website: https://mugangasacco.rw/account-opening/
To become a member, you need to apply for membership. Please complete the following documents and send them to membership@mugangasacco.rw. In the near future, members will be able to apply for membership through Internet Banking (http://ibank.mugangasacco.rw/ebankinglive). The required documents for individuals include:
- Individual Member’s Information Form (filled out and signed);
- Savings Commitment Form (5% net salary) and Membership Share Capital of Rwf 50,000;
- 1 color passport photo;
- Copy of ID;
- Job appointment letter/Job contract;
- Key Facts Statement (KFS) form (filled out and signed);
- Applicant’s signature.
For more information on the requirements and procedures for account opening, please visit: https://mugangasacco.rw/account-opening/
Yes, contractual staff are welcome at Muganga SACCO. We already have a significant percentage of members on fixed contracts.
Upon approval of your membership, you will automatically have three (3) accounts:
- Share capital account,
- Compulsory savings account, and
- Current account.
Additionally, you have the option to open one of the savings accounts available at Muganga SACCO. For more information on requirements and procedures for multiple accounts, please click here: https://mugangasacco.rw/new-saving-products/.
No, joint accounts are not allowed as each member has their own share capital.
No, only health sector professionals are eligible for membership at the SACCO.
SAVINGS ACCOUNTS
Muganga SACCO offers four (4) types of savings accounts, including:
- Current accounts,
- Voluntary savings accounts,
- Compulsory savings accounts, and
- Term deposit accounts.
For more information on the requirements and procedures, please click here: https://mugangasacco.rw/new-saving-products/.
 Depositing money into your savings account is simple. You can conveniently use mobile banking, mobile app, and internet banking to make deposits into any of your savings accounts. If you haven’t registered for our mobile banking service yet, simply dial *565# and follow the prompts. Also, download the mobile app on Google play store (Muganga SACCO app).
Yes, you can check the balance of your savings account through mobile banking USSD (*565#), mobile app, and internet banking. These tools allow you to monitor your savings, apply for loans, track loan repayment progress, and perform various other functions. Internet banking can be accessed via http://ibank.mugangasacco.rw/ebankinglive/index.aspx.
The minimum initial deposit required for a savings account is Rwf 1,000.
LOANS AND CREDIT FACILITIES
Muganga SACCO offers short-term, consumer, mortgage, and business/project loans. For more information on the various loan options, requirements, and application procedures, please click here: https://mugangasacco.rw/loan-products-3/.
Applying for a loan is a straightforward process. You need to fill out the required forms and submit them along with the necessary documents. Detailed information on the required documents can be found here: https://mugangasacco.rw/loan-products-3/. Submit the completed forms and documents to loan.application@mugangasacco.rw. In the near future, all loan processes will be conducted through internet banking.
When a member applies for a loan, the loan committee assesses the application, and the loan is typically disbursed within 1 to 14 days, depending on the loan type.
ONLINE AND MOBILE BANKING
To register for mobile banking, simply dial *565# and follow the prompts. For internet banking, you can self-register by visiting the following link: http://ibank.mugangasacco.rw/ebankinglive/index.aspx. The mobile app can be downloaded from the Google Play store by searching for “Muganga SACCO app.”
Our online and mobile banking platforms support a wide range of transactions. You can:
- Deposit or withdraw money,
- Apply for loans, and
- Monitor the status of your loan repayments,
- Account Management
- Transfers Management
- Cards Management, among other functionalities.
You can update your personal information through our internet banking platform. Alternatively, you can fill out the individual membership information form available on our website and send it to membership@mugangasacco.rw.
Instead of membership cards, Muganga SACCO offers account-based access. Members can check their accounts anytime using mobile banking, the mobile app, or internet banking. For those who have paid for membership cards in past years, the corresponding amount has been added to their savings.
Yes, Muganga SACCO is regulated by the National Bank of Rwanda and Rwanda Cooperative Agency.
WITHDRAWALS AND TRANSFER
Muganga SACCO promotes digitalization and encourages members to utilize digital channels such as USSD (*565#), mobile app, or internet banking for withdrawals. Members can also use their debit cards at the nearest ATM (of any bank). You can also use our main branch, but there is no need with digital banking tools at your disposal. In the near-future, agent-based withdrawal services will also be available.
Yes, there are daily limits on cash withdrawals. However, you can fill out the “transfer request form” available on our website for higher withdrawal amounts.
Our systems are automated, ensuring quick and efficient processing of withdrawals and transfers.
Yes, salary can be channeled through Muganga SACCO. We have tools that enable immediate fund transfers to other financial institutions. Many of our members already receive their salaries through the SACCO. To change the bank account where you receive your salary to your account in Muganga SACCO, please fill out the form available on our website and hand it to your HR.
GENERAL INFORMATION
We operate on weekdays from 8:00 am to 5:00 pm. Our online banking tools are available 24/7. For further assistance, you can contact us at 0788 124 500 or email us at info@mugangasacco.rw. You can also visit our website at www.mugangasacco.rw.
To request the withdrawal of your savings, please write a letter to the Board of Directors and include your bank account details. Send the letter to refund@mugangasacco.rw. The final approval for this request is subject to the General Assembly.
Retired members can choose to continue their membership or request the withdrawal of their savings. We advise the former so that they can continue to receive the benefits even in their retirement.
No, if you have been a member of Muganga SACCO since its early days, you already have an account. You can check your account number using our digital tools such as mobile banking USSD (*565#), mobile app, and internet banking.
As per the resolution passed by the General Assembly, the amount saved above 5% is kept in a “term deposit account” with 3% interest for a maximum of three years. This resolution does not apply to members who have utilized their savings as collateral for loans.
If you have been double-deducted for loan repayment, please write a letter explaining the issue and send it to info@mugangasacco.rw.
We are regularly working with the respective officials at your institution to resolve this issue. Please inform us about the situation through our communication channels. However, the ultimate solution is to channel your salary through Muganga SACCO, allowing us to handle deductions directly.
MUGANGA SACCO’s account @mugangasaccorw is found on Twitter, Facebook, Linkiden and Youtube.