Muganga SACCO

Frequently Asked Questions


What are the eligibility criteria for membership?

To qualify for membership at Muganga SACCO, individuals must be employed in the health sector in Rwanda, including both public and private health facilities. Administrative professionals working in these healthcare settings are also eligible. Members are required to save 5% of their monthly net salary as compulsory savings and contribute Rwf 50,000 as their share capital. The share capital can be paid in installments over a maximum period of 10 months. Muganga SACCO welcomes individuals, corporations, as well as Community Health Workers. For detailed information on the requirements and procedures, please visit our website:

How can I become a member of the SACCO?

To become a member, you need to apply for membership. Please complete the following documents and send them to In the near future, members will be able to apply for membership through Internet Banking ( The required documents for individuals include:

  • Individual Member’s Information Form (filled out and signed);
  • Savings Commitment Form (5% net salary) and Membership Share Capital of Rwf 50,000;
  • 1 color passport photo;
  • Copy of ID;
  • Job appointment letter/Job contract;
  • Key Facts Statement (KFS) form (filled out and signed);
  • Applicant’s signature.

For more information on the requirements and procedures for account opening, please visit:

Will contractual staff be allowed to be members of the SACCO?

Yes, contractual staff are welcome at Muganga SACCO. We already have a significant percentage of members on fixed contracts.

Can I open multiple accounts with the SACCO?

Upon approval of your membership, you will automatically have three (3) accounts:

  • Share capital account,
  • Compulsory savings account, and
  • Current account.

Additionally, you have the option to open one of the savings accounts available at Muganga SACCO. For more information on requirements and procedures for multiple accounts, please click here:

What if both my spouse and I are members, are we allowed to have a joint account?

No, joint accounts are not allowed as each member has their own share capital.

Will non-health sector staff be allowed to be members of the SACCO?

No, only health sector professionals are eligible for membership at the SACCO.


What types of savings accounts does the SACCO offer?

Muganga SACCO offers four (4) types of savings accounts, including:

  • Current accounts,
  • Voluntary savings accounts,
  • Compulsory savings accounts, and
  • Term deposit accounts.

For more information on the requirements and procedures, please click here:

How do I deposit money into my savings account?

 Depositing money into your savings account is simple. You can conveniently use mobile banking, mobile app, and internet banking to make deposits into any of your savings accounts. If you haven’t registered for our mobile banking service yet, simply dial *565# and follow the prompts. Also, download the mobile app on Google play store (Muganga SACCO app).

Is it possible to know the amount of my savings?

Yes, you can check the balance of your savings account through mobile banking USSD (*565#), mobile app, and internet banking. These tools allow you to monitor your savings, apply for loans, track loan repayment progress, and perform various other functions. Internet banking can be accessed via

What is the minimum balance requirement for a savings account?

The minimum initial deposit required for a savings account is Rwf 1,000.


What types of loans does the SACCO provide?

Muganga SACCO offers short-term, consumer, mortgage, and business/project loans. For more information on the various loan options, requirements, and application procedures, please click here:

How do I apply for a loan?

Applying for a loan is a straightforward process. You need to fill out the required forms and submit them along with the necessary documents. Detailed information on the required documents can be found here: Submit the completed forms and documents to In the near future, all loan processes will be conducted through internet banking.

What is the loan approval process?

When a member applies for a loan, the loan committee assesses the application, and the loan is typically disbursed within 1 to 14 days, depending on the loan type.


How can I register for online or mobile banking?

To register for mobile banking, simply dial *565# and follow the prompts. For internet banking, you can self-register by visiting the following link: The mobile app can be downloaded from the Google Play store by searching for “Muganga SACCO app.”

What transactions can I perform through online or mobile banking?

Our online and mobile banking platforms support a wide range of transactions. You can:

  • Deposit or withdraw money,
  • Apply for loans, and
  • Monitor the status of your loan repayments,
  • Account Management
  • Transfers Management
  • Cards Management, among other functionalities.
How can I update my personal information with the SACCO?

You can update your personal information through our internet banking platform. Alternatively, you can fill out the individual membership information form available on our website and send it to

Do you provide membership cards?

Instead of membership cards, Muganga SACCO offers account-based access. Members can check their accounts anytime using mobile banking, the mobile app, or internet banking. For those who have paid for membership cards in past years, the corresponding amount has been added to their savings.

Is the SACCO regulated by any financial authority?

Yes, Muganga SACCO is regulated by the National Bank of Rwanda and Rwanda Cooperative Agency.


How can I withdraw money from my SACCO account?

Muganga SACCO promotes digitalization and encourages members to utilize digital channels such as USSD (*565#), mobile app, or internet banking for withdrawals. Members can also use their debit cards at the nearest ATM (of any bank). You can also use our main branch, but there is no need with digital banking tools at your disposal. In the near-future, agent-based withdrawal services will also be available.

Are there any limits on cash withdrawals or transfers?

Yes, there are daily limits on cash withdrawals. However, you can fill out the “transfer request form” available on our website for higher withdrawal amounts.

How long does it take to process a withdrawal or transfer?

Our systems are automated, ensuring quick and efficient processing of withdrawals and transfers.

Is salary being channeled through Muganga SACCO?

Yes, salary can be channeled through Muganga SACCO. We have tools that enable immediate fund transfers to other financial institutions. Many of our members already receive their salaries through the SACCO. To change the bank account where you receive your salary to your account in Muganga SACCO, please fill out the form available on our website and hand it to your HR.


What are the SACCO’s operating hours and contact details?

We operate on weekdays from 8:00 am to 5:00 pm. Our online banking tools are available 24/7. For further assistance, you can contact us at 0788 124 500 or email us at You can also visit our website at

I am shifting from the health sector; how do I get my savings?

To request the withdrawal of your savings, please write a letter to the Board of Directors and include your bank account details. Send the letter to The final approval for this request is subject to the General Assembly.

What happens if a member retires?

Retired members can choose to continue their membership or request the withdrawal of their savings. We advise the former so that they can continue to receive the benefits even in their retirement.

I have been with Muganga SACCO since its early days as a mutual aid group (tontine). Do I have to apply for an account number?

No, if you have been a member of Muganga SACCO since its early days, you already have an account. You can check your account number using our digital tools such as mobile banking USSD (*565#), mobile app, and internet banking.

What about members who have saved more than 5% of their net salary as compulsory savings while the SACCO was operating as a mutual aid group (tontine)?

As per the resolution passed by the General Assembly, the amount saved above 5% is kept in a “term deposit account” with 3% interest for a maximum of three years. This resolution does not apply to members who have utilized their savings as collateral for loans.

I have been deducted twice in a month for loan repayment. How do I get my money back?

If you have been double-deducted for loan repayment, please write a letter explaining the issue and send it to

HR deducted my savings and loan repayment, but it is not updated in the system. What should I do?

We are regularly working with the respective officials at your institution to resolve this issue. Please inform us about the situation through our communication channels. However, the ultimate solution is to channel your salary through Muganga SACCO, allowing us to handle deductions directly.

Does MUGANGA SACCO has social media platforms?

MUGANGA SACCO’s account @mugangasaccorw is found on Twitter, Facebook, Linkiden and Youtube.