Last updated April 24, 2024
Your privacy is important to us. We conduct regular assessment reviews and abide by rigorous privacy standards to ensure personal information we collect, use and share is protected. This Online Privacy Notice (“Notice”) describes how Muganga SACCO manage personal information about you when you interact with us online through our websites, mobile applications and social sites (“Sites and Mobile Apps”) through your computer, smartphone, tablet or other mobile devices (“computer or mobile devices”).
This Notice explains
- How we collect personal information when you visit, use or interact with us online.
- How we may use or share personal information collected to deliver products and services to you.
By using our Sites and Mobile Apps, you agree to the terms and conditions of this Notice.
Updates to this Notice
This Notice is subject to change. We update this Notice periodically to comply with the regulations and local laws. Please review it whenever you have questions. If we make changes to this Notice, we will revise the Last updated date on this page.
Our Online Privacy Practices
We are committed to transparency about your personal information. We ask for your consent when required, otherwise by using our Site and Mobile Apps, you consent to the collection, use and sharing of your personal information subject to and consistent with applicable laws, regulations and other notices you may have received based on your relationship with us.
Protecting your personal information
To protect personal information from unauthorized access and use, we use security measures that comply with applicable regulations. These measures may include device safeguards and secured files and buildings as well as oversight of our third-party providers to ensure personal information remains confidential and secure. In the event of a data breach, we provide timely notification, in accordance with applicable laws and regulations.
We recognize the importance of protecting privacy where children are involved. Our Sites and Mobile Apps are not marketed to individuals under the age of 18.
Making sure personal information is accurate
Keeping your personal information accurate and up to date is very important. If your personal information is incomplete, inaccurate or not current, please use the Contact Us option on our Sites and Mobile Apps, or call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials.
Personal Information We Collect Online
How do we collect personal information online?
We collect personal information you provide when you visit or use our Sites and Mobile Apps, for example when you:
- Apply for or open a new account
- Register for a new product or service, or request information about a product or service
- Make digital transactions
The personal information we collect is limited to what is required to provide our products or services and to support legal and risk requirements. For additional information, please review the How do we use your personal information section of this Notice.
Types of personal information we collect online
The type of personal information we collect from and about you online will depend on how you interact with us and may include:
- Contact Information such as name, mailing address, email address, telephone and mobile number(s).
- Identifiers such as National ID Card, Passport, Driving Licence, account number(s), driver’s license number (or comparable) or other information that identifies you for ordinary business purposes.
- Access Authorization such as user ID, alias, PIN and password and security questions and answers.
- Documents or images submitted via our Site or Mobile Apps to support account opening, such as statements and voided checks.
How We Use and Share Personal Information
Personal information collected from and about you online described in this Notice may be used for many purposes such as:
- Delivering products and services to you by verifying your identity (for example when you access your account information); processing applications for products or services such as to withdrawing, apply for a debit card, or to open a saving account or other financial product; processing transactions; providing customer service/production support;.
- Detecting and preventing fraud, identify theft and other risks to you or Muganga SACCO.
- Complying with and enforcing applicable legal requirements, industry standards, contractual obligations and our policies.
We retain personal information for a period of time as required by laws and regulations and the necessary business purpose. We securely delete personal information as soon as legally permitted.
With whom do we share your personal information?
We may share the personal information we collect from and about you online described in this Notice (and subject to other legal restrictions and notices you may have received depending on your relationship with us) with:
- Government Agencies as required by laws and regulations such as BNR and CRB.
Additional Information
Social Media
Muganga SACCO engages with customers on social media platforms such as Facebook®, X®, YouTube® and LinkedIn®.
- Any content you post on official Muganga SACCO managed social media pages, such as pictures, information, opinions or any personal information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms.
- Please review the privacy policy for the specific social media service you are using to better understand your rights and obligations with regard to such content.
We may allow social share buttons on our sites that enable users to easily share information on social media platforms. The non-affiliated third parties that own these widgets may have access to information about your browsing on pages of our Sites and Mobile Apps where these widgets are placed.